Level 2 & 3 Customer Service

Updated 2023

Enhance your customer service skills with our comprehensive Level 2 & 3 Customer Service course. Gain the expertise and knowledge to deliver exceptional service, handle challenging situations, and build lasting customer relationships. Enrol now and unlock a world of rewarding career opportunities in customer-centric industries.

You will learn how to manage stress effectively when dealing with difficult customers, with tips on how to recover customers and deal with complaints and challenging scenarios. By the end of the Level 2 & 3 Customer Service courses, you will have an in-depth understanding of the key factors that contribute toward excellent customer support, with the expertise and knowledge to deal with any customer-facing situation successfully

In this Level 2 & 3 Customer Service course, we will cover the essentials of making customers happy. Moreover, we are fairly confident that you will be satisfied with the contents and structure of the Customer Service course. So, let’s sail. Shall we.

What You Will Learn From This Level 2 & 3 Customer Service Course

• Importance of customer service
• Delivering excellent customer service
• How to professionally and skillfully deal with challenging clients
• Understanding what your clients want to increase their satisfaction
• Providing exceptional phone service to attract potential clients

• Module 01: Customer Service: Needs and Dealing 09:39

  • 1: Customer Service: Needs and Dealing Preview 09:39

• Module 02: Your Attitude: Developing 10:26

  • 2: Your Attitude: Developing 10:26

• Module 03: Understanding and Meeting Customer Needs 09:43

  • 3: Understanding and Meeting Customer Needs 09:43

• Module 04: Return Business Development 08:40

  • 4: Return Business Development 08:40

• Module 05: Customer Service: Verbal Conversation (In-Person) 06:59

  • 5: Customer Service: Verbal Conversation (In-Person) 06:59

• Module 06: Customer Service: Over the Phone 08:10

  • 6: Customer Service: Over the Phone 08:10

• Module 07: Online Customer Service: Electronic Communication 06:59

  • 7: Online Customer Service: Electronic Communication 06:59

• Module 08: Dealing With Difficult Customer 08:01

  • 8: Dealing With Difficult Customer 08:01

• Module 09: Knowing When to Escalate 06:58

  • 9: Knowing When to Escalate 06:58

• Advance Your Career 01:00

  • 10: Advance Your Career 01:00

The following is a breakdown of this Level 2 & 3 Customer Service course's curriculum:

• Module 01: Customer Service: Needs and Dealing
• Module 02: Your Attitude: Developing
• Module 03: Understanding and Meeting Customer Needs
• Module 04: Return Business Development
• Module 05: Customer Service: Verbal Conversation (In-Person)
• Module 06: Customer Service: Over the Phone
• Module 07: Online Customer Service: Electronic Communication
• Module 08: Dealing With Difficult Customer
• Module 09: Knowing When to Escalate

The Process of Getting Your Certificate

You will be entitled to a free digital certificate from Reed once you have finished the Customer Service course.

Anyone interested in learning more about Customer Service or who is simply curious about it is welcome to enrol in this course.

• Sales Representatives
• Retail
• Telemarketers
• Front Desk Receptionists
• Managing Customer Excellence
• Customer service management
• Customer Account Advisor
• Customer Account Executive
• Customer Accounts Advisor
• Customer Consultant
  
  

No formal entry requirements exist for the Customer Service course, which is open to everyone.

This course can help you to work in satisfying customers in any sector. In addition, here are some career prospects to look into -

• Customer Service Advisor - £22,000 a year
• Customer Service Assistant - £23,000 to £24,000 a year
• Customer Service Agent - £20,000 a year
• Customer Success Specialist - £25,000 - £35,000 per year

Currently there are no Q&As for this course. Be the first to ask a question.

Reed Courses Certificate of Completion

Digital certificate - Included